Microsoft Office 365 is a highly useful subscription-based solution. However, as these services are based on the successful continuation of one’s subscription, it may be useful to know the procedure that Microsoft undergoes when a subscriber cancels their services. Here, we go into each step that Microsoft follows.
First, it may help to understand Microsoft’s situation. For them (as it is with most businesses) to retain a customer ultimately costs them much less than it takes to acquire and onboard a new one. As a result, they aren’t going to be motivated to just let one of their existing customers go.
Instead, Microsoft has implemented a three-step process to ensure that their customers have as much time as possible to reconsider allowing their subscription to lapse. Today, we’ll go through these steps to help you understand your options if your subscription was to ever expire.
Step 1: Expired
Quickly renew and manage your favorite Microsoft subscriptions and services in one place. Devices Find, lock, or erase a lost or stolen Windows 10 device, schedule a repair, and get support. If you see a notice to buy, renew, or reactivate your Microsoft 365 subscription when you open Word, Excel, or any other Office application, you'll need to take action in order to keep using Office. How to get the notifications to stop Select an error message below to view the steps 'Renew your subscription' or 'Subscription expired'.
When your subscription first expires, it spends 30 days in the Expired status. Despite its name, this status won’t influence your use of Office 365. Any installed applications can be launched, additional ones can be added, and Microsoft won’t remove any of your data from their servers. Admins can even add new applications and licenses during this time, and of course, back up any data. Play quake 3 arena free. Alternatively, the global administrator can renew the subscription at any time during these 30 days.
Step 2: Disabled
Once the first month has passed, your subscription status will change to Disabled, where it will stay until the 120-day point. This status means that only administrators can access the admin portal and backup the data that Microsoft has stored on their servers. As for the rest of your users, their services and solutions are hobbled somewhat. With access to their Office 365 accounts blocked, your users will lose access to their email services and OneDrive for Business files. Other locally-installed applications will only offer limited functionality – including the inability to edit and save your files. The global administrator still has the option to resume the licensing subscription at this point.
Step 3: Deprovisioned
Once 121 days have passed, however, even administrators lose access to any data that remains on the servers. No more backups can be taken, and applications and services are rendered inaccessible. As a matter of fact, Microsoft will begin to remove your data from its servers at this point, which you can have sped up through a process known as expedited deprovisioning. At this point, if your business wants to continue utilizing Office 365, new subscriptions need to be started.
Lean on us to help manage your Office 365 subscriptions!
Renew Microsoft Office Suite
To help avoid lapses in your subscription, you can rely on Ashton Technology Solutions to manage your Office 365 subscription for you. To learn more about how we can help keep you in operation with Office 365, or help you work remotely with Microsoft Teams, reach out to us at 216-397-4080.
-->Appropriate roles
- Global admin
- User management admin
- MPN partner admin
- Admin agent
From the Partner Center dashboard, members of the Microsoft Partner Network (MPN)) can buy or renew benefit offers, including the Microsoft Action Pack subscription and silver and gold competencies.
Buy Microsoft Action Pack for the first time
If you're new to partnering with Microsoft, the first step is to join the Microsoft Partner Network. To join MPN, go to the membership page on the partner network site and select Join now when you're ready to sign up.
Renew Microsoft Office 365 Personal
After you've successfully joined the partner network, follow the instructions on the partner network site (sign-in required) to buy your first Action Pack subscription.
You can find more details about Action Pack on the Microsoft Partner Network site.
Become a competency partner.
Renew a Microsoft Action Pack subscription
Important
You now manage your Action Pack subscription on Partner Center.
Check your renewal eligibility
Important
If you are invited to renew your subscription in the Partner Center, please note that we've changed our renewal window policy and you can renew your subscription only after it expires. For example, if your subscription expires on June 22, you can renew it starting June 23 and for 30 days after.You can find your subscription's expiration date on your Membership offers page (sign-in required). When you are eligible to renew in the Partner Center, follow the steps below.
To renew a Microsoft Action Pack subscription in the Partner Center
Go to your Membership offers page. Locate the Microsoft Action Pack Subscription tile.
Select Renew subscription and then select your payment method. You can pay using a credit card or an electronic bank transfer.
Note
If Renew subscription isn't displayed or is greyed out, you're not yet eligible to renew your Action Pack subscription. We've changed our renewal window policy so that you can renew your subscription only after it expires. For example, if your subscription expires on June 22, you can renew it starting June 23 and for 30 days after.
If paying by credit card, follow the instructions for adding your credit card information. If paying by electronic bank transfer, provide a contact name, phone number, and email address and then select Submit.
Review your order details and then select Buy when you're ready to buy Action Pack. Your credit card is charged immediately.
Your order is confirmed. Select Close.
Update your bill-to address
In the process of renewing or purchasing Action Pack, you have the opportunity to validate your bill-to address.
After selecting Submit, you can review the details of your purchase. Select Update if you see that your address needs to be updated.
On the Legal profile page, update your address.
Cancel your Action Pack subscription
To cancel your Microsoft Action Pack subscription, you may need to contact Partner Support.
Go to your Membership offers page. Select Microsoft Action Pack Subscription to view your subscription details.
Select Cancel subscription. Follow the instructions for creating a support request.
On the support request form, select the following values to properly route your request:
Select Report problems with Partner Center, and then select New request on the next page.
Expand the Type of problem list and select Help with partner invoice, payment, or reconciliation file.
Finish filling in the required information and then select Submit. The Partner Center Support team will contact you to help you cancel your subscription.
Office 365 Renewal
To check on the status of your service request, select Partner Center requests from Support, and then select Open. Choose the appropriate service request from the list.
Download your Action Pack invoice
Go to your Membership offers page. Select Microsoft Action Pack Subscription to view your subscription details.
Select Download invoice.
Next steps